Telephone and online services
There are telephone and online support services for people affected by mental health issues, with targeted services on particular issues or for particular groups in the community.
Emergency Telephone and online services
Emergency
NURSE-ON-CALL
Service: NURSE-ON-CALL
Phone Number: 1300 60 60 24
Operating hours: 24 hours/7 days
Expert health advice from a nurse
Area mental health services triage
Service: Area mental health services triage
Phone Number: Phone numbers are available in each area
Operating hours: 24 hours/7 days
Generally the first point of contact for people seeking a specialist mental health response that will identify the urgency and nature of response required
Beyond Blue
Service: Beyond Blue
Phone Number: 1300 22 4636
Operating hours: 24 hours/7 days
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Depression, anxiety and related disorders
Lifeline
Service: Lifeline
Phone Number: 13 11 14
Operating hours: 24 hours/7 days
Crisis support, suicide prevention and mental health support services
SANE
Service: SANE
Phone Number: 1800 187 263
Operating hours: 10am – 10pm weekdays
People affected by complex mental health issues
ARAFMI Carer Helpline
Service: ARAFMI Carer Helpline
Phone Number: 1300 550 265
Operating hours: 9am – 5pm weekdays
​People affected by mental illness
For specific groups in the community
Kids Helpline
Service: Kids Helpline
Phone Number: 1800 55 1800
Operating hours: 24 hours/7 days
Telephone counselling service for people aged between 5 and 25 / 24-hour service
headspace
Service: headspace
Phone Number: 1800 650 890
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Operating hours: 9am – 1am (7 days a week)
Young people aged 12–25
Parentline
Service: Parentline
Phone Number: 13 22 89
Operating hours: 8 am–midnight/7 days
GParents and carers with children from birth to 18 years
Safe Steps
Service: Safe Steps (Family Violence Response Centre)
Phone Number: 1800 015 188
Operating hours: 24 hours/7 days
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Family violence support
Gay and Lesbian Switchboard
Service: Gay and Lesbian Switchboard
Phone Number: 9663 2939 or 1800 184 527
Operating hours: Mon–Thurs 6 pm–10 pm
Fri–Sun 6pm–9pm
Gay, lesbian, bisexual, transgender and intersex (GLBTI) communities.
Sexual Assault Crisis Line Victoria
Service: Sexual Assault Crisis Line Victoria
Phone Number: 1800 806 292
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Operating hours: 5 pm–9 am/7 days
Victims/survivors of past and recent sexual assault
Griefline
Service: Griefline
Phone Number: 1300 845 745
Operating hours: 12 noon–3 am/7 days
Support for experiencing loss and grief, Lines open from Midday to 3am 7 days per week
DirectLine
Service: DirectLine
Phone Number: 1800 888 236
Operating hours: 24 hours/7 days
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People impacted by drug use
Family Drug Help
Service: Family Drug Help
Phone Number: 1300 660 068
Operating hours: 9am–9pm weekdays
People impacted by drug use
​SuicideLine Victoria
Service: SuicideLine Victoria
Phone Number: 1300 651 251
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Operating hours: 24 hours/7 days
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People affected by suicide
PANDA
Service: PANDA
Phone Number: 1300 726 306
Operating hours: 9 am–7 pm weekdays
​Post or ante natal depression
Gambler's Help
OCD and Anxiety helpline
Service: OCD and Anxiety helpline
Phone Number: 1300 269 438 or 9830 0533
Operating hours: 10am–4pm weekdays
Anxiety disorders and depression
Mensline
Service: Mensline
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Phone Number: 1300 78 99 78
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Operating hours: 24 hours/7 days
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Men dealing with relationship problems
Bush Support Line
Service: Bush Support Line
Phone Number: 1800 805 391
Operating hours: 9 am–7 pm weekdays
​People in rural and remote areas
Suicide call back
Service: Suicide call back
Phone Number: 1300 659 467
Operating hours: 24 hours/7 days
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24-hour crisis support and counselling